COVID-19 POLICY 23RD MARCH 2020 At Daniel & Hirst we intend to keep our office open as long as possible allowing for Government policy and the safety of all our staff and visitors. We are pleased to confirm that at the time of preparing this we have no reports of any of our staff being affected by the virus, COVID-19. To assist us in maintaining our policy to keep our office open before you attend at our office we would ask you to question whether you need to actually attend in person or whether your purpose for contacting could be dealt with either on the telephone or by email. If you normally pay your rent or make any other payment to us in person by attending at our office we will be pleased to provide our bank details to allow for an online bank transfer to be made. If you do chose to attend at our office you will find restrictions in place to allow for us to maintain the recommended ‘social distancing’ and the well being of all parties. If our office has to close we will still be available to be contacted. The office telephone system will be operating with a recorded message providing available numbers to contact us on. You should also contact us by email and the relevant addresses are :- For residential sales or tenancies please refer to homes@danielandhirst.co.uk or michael@danielandhirst.co.uk . Michael Hirst’s mobile number is 07802337649. For commercial property or surveys please refer to surveys@danielandhirst.co.uk Please be assured that at all times we will use our best endeavours to provide a quality and safe service to all parties. Kind regards Daniel & Hirst

Daniel and Hirst Ltd - Privacy policy

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 GENERAL DATA PROTECTION REGULATIONS PRIVACY NOTICE  – MAY 2018

 

The purpose of this notice.

This notice tells you how we collect and use personal data about you in accordance with the general data protection regulations and other national implementing laws.  Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

About us

Daniel and Hirst Ltd are a firm of Chartered Surveyors and Estate Agents.  We are registered in England and Wales as a limited company and our registration number is 272462.  Our registered office is 110 Commercial Street, Brighouse, HD6 1AQ.  For the purpose of data protection legislation and this notice we are a data processor.  This means that we are responsible for deciding how we hold and use your personal data about you.  We are required under data protection legislation to notify you of the information contained within this privacy notice.

 

What personal data will Daniel & Hirst collect and hold?

1)      Names and addresses and contact information for buyers and sellers of property.

2)      Names and addresses and contact information for landlords and tenants of property.

3)      Names and addresses and contact information for potential landlords’ tenants, buyers and sellers.

4)      Proof of identification for tenants under The Right to Rent Act.

5)      Bank details of tenants and landlords for receiving and paying rents.

6)      Name and address and contact details for people whom we are doing surveys and valuations for.

 

What do we do with this information?

1)      We need to be able to contact you as a client/customer.

2)      For the process of matching people and property.

3)      For the purpose of passing onto solicitors regarding sales and purchase, possibly to third parties such as mortgage advisers, Leaseguard (our referencing agency), contractors for repairs on rented houses and Utilitel for transferring utilities at the change of a tenancy.  Only when you have given consent.

 

Collecting the information

We will collect this information in three ways:-

1)      Over the telephone

2)      Via email

3)      Via visits to the office regarding offers, valuations, general enquiries, etc.

 

This is the only data Daniel & Hirst Ltd will usually hold about you.  We do not get any data about you in any other way.  There may be information about you in emails that you send to us.


Keeping your data safe

We will only retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected and for us to do our job.  Your data will be kept in the following ways:_

1)      Within the office, paper copies of your information are kept in a filing system. 

2)      Online data via email, etc. is kept in a secure system which is password protected.

3)      Once our work with you is completed your data is kept in a closed file for a further 6 years to comply with RICS Regulations.

 

Under Data Protection Legislation 2018, Daniel & Hirst Ltd will retain your information on a contractual basis or upon you giving us consent. 

 

Cookies

We may obtain information by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive.  They may help us to improve our site and to deliver a better and more personalised service.  They enable us to store information about your preference and allow us to customise our site according to your individual interests.  You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it refuses cookies our system will issue cookies when you log onto our site.  More information about cookies is available at www.allaboutcookies.org.

NB:  This policy only applies to our site.  If you leave our site via a link or otherwise then you may be subject to the privacy policy of that website provider.  Please note that we have no control over that privacy policy or the terms of their website.

 

Data Sharing

We will share your personal data with third parties where we are required to by law.  We would only share your personal data with third party service providers providing you have given us permission to do so.

 

Right of Access Correction, Erasure and Restriction

It is important that the personal data that we hold about you is accurate and current.  Should your personal information change please notify us of any changes which we need to be made aware of by contacting us.

 

Your Rights in Connection with Personal Data

 Under certain circumstances, by law you have the right to:

·         Request access to your personal data.  This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

 

·         Request correction of the personal data that we hold about you.

 

·         Request erasure of your personal data.  This enables you to ask us to delete or remove personal data where there is no good reason for us to continuing to process it.  You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

 

·         Object to processing of the your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis.  You also have the right to object where we are processing your personal information for direct marketing purposes.

 

·         Request the restriction of processing of your personal data.  This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

 

If you want to exercise any of the above rights, please email our data protection point of contact michael@danielandhirst.co.uk

 

You will not have to pay a fee to access your personal data.  However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.  Alternatively we may refuse to comply with the request in such circumstances.

 

Great service from everyone at D&H, we couldn't have wished for a better experience when selling the house. Bob Young

I used Michael at D&H to sell a property for an elderly dependant who moved into sheltered accommodation. Living a considerable distance away from the area and trying to sort a house sale on top of other commitments could have been a recipe for disaster but the whole process was handled quickly and professionally. The house was sold for the asking price within only a couple of days of listing and communication was great throughout. I did consider a number of agents and their fee structures before hand but personal experience of the value a good agent can add swayed me to D&H and it was definitely the correct choice- there is definitely a difference between value and price.

Jane Lumb
Daniel & Hirst recently sold my house. It was up with Whitegates for 6 months with no joy and one viewing....Daniel & Hirst sold it within 3 months, very professional service. Would definitely recommend them and use them again. Lucy Haigh

Absolutely fantastic, we recently bought a house from Daniel & Hirst and cannot praise the whole company and especially Michael enough! They made the whole thing so easy. If the seller had used an online agent I doubt we would have completed so quickly/so stress free.
 

Matthew Rutter
We've been renting the property in Halifax that was Let and Managed by Daniel & Hirst since January 2014 and couldn't be happier with the service provided. Whenever there was an issue they were quick to respond and react, and when the Landlady has decided to sell the property out of the blue, they went extra mile to find potential investor buyer who would purchase the house with tenants in situ. Now more than ever it is reassuring to know that there is an Estate Agent who is knowledgeable, responsible, caring and fair...Keep up the great service. Adam Knyter
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